Community Manager

Customer Success · Washington, District of Columbia
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

Our fast-growing startup is looking for a digital-savvy, customer-oriented individual to join our team as a Community Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a Community Manager, you will take control of our online voice and empower the ChurnZero Community through content and events. You will be the first point of contact for our Community allowing you to develop close ties with our customers. Join the award-winning team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd and Capterra, is G2 Crowd’s 11th Fastest Growing Product in 2020, and has the Highest “TR Score” on Trust Radius. Come be a vital part of our continued success!

 

Responsibilities

  • Form strategies to make the Community an extension of the ChurnZero brand
  • Design, recommend and implement engagement campaigns to drive Community growth and retention
  • Facilitate and build meaningful relationships with the online Community
  • Engage with and monitor Community threads, posts and discussions; approach all situations with curiosity and creativity
  • Inform the future of the ChurnZero platform through Customer dialogue and feedback, both internally and customer-driven
  • Liaise with the Marketing team to drive and curate valuable content to support customer outcomes
  • Collaborate within the Customer Success team to stay up to date on customer feedback, needs and process changes to ensure brand consistency
  • Contribute towards the development of a strong team environment by upholding high work standards
  • Analytics
  • Perform data-driven reviews and analysis on Community metrics and make recommendations to internal stakeholders


Qualifications

  • 2+ years professional work experience
  • Proven work experience as a Community manager or similar role
  • Experience planning and leading Community initiatives
  • Ability to identify and track relevant Community KPIs
  • Able to multitask and meet time-sensitive goals
  • Strong writing and communication skills
  • Excellent interpersonal and presentations skills
  • Attention to detail, critical-thinker and problem-solver


Thank You

Your application was submitted successfully.

  • Location
    Washington, District of Columbia
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level